KellyConnect Features & Benefits

Targeted Recruiting

• Media options are targeted to ideal candidates, those similar to our top-performing employees
• We use segmentation methodology to understand the various profiles of top performers, including geographic, demographic and psychographic information
• We draw from 100% of targeted labor markets - not just the 20% actively looking for work

Prescreening

• To identify the general skills of likely candidates and their experience in customer call centers
• To identify articulation, voice clarity and professionalism, and begin to identify soft skills

Behavioral Interview

• We collect and rely on objective and measurable information rather than instinct
• Our tools increase the accuracy of hiring decisions three to seven times over traditional methods

Hard-skill Assessment

• Measuring the technical skills of your candidates ensures they have the skills required to succeed
• We offer 20 different technical evaluations to meet your unique needs across a number of areas

Orientation

• Provides information on your specific expectations for performance and training, compensation packages and scheduling practices - to ensure employees are prepared for your assignment

Performance Recognition and Retention

• KellyConnect uses recognition and retention initiatives like MyKelly.com, satisfaction surveys, competitive compensation and great benefits, with paid vacations, holidays and medical coverage
• Reduces staff turnover while increasing productivity and lowers your recruitment and training costs
• Identifies and implements enhancements to existing features

Quality Assurance

• The Kelly Guarantee ensures you are fully satisfied with the performance of our KellyConnect employees, or Kelly will correct the issue or cancel the charges
• An arrival call ensures that your employee has arrived and begun work as expected