Industry Information Center

KellyConnect strives to keep you informed of the latest news, industry trends and events, as well as connect you with leading information resources.

Associations  How active are you in local trade organizations and special interest groups? Here are some organizations we recommend.

Informational Websites  Links to some of our regular sources of call center information and statistics.

KGWI Survey Results
The Kelly Global Workforce Index is a survey revealing opinions about work and the workplace from a generational viewpoint. The following reports are specific to 5,000 respondents in the contact center and customer service industry across North America, Europe, and the Asia Pacific region

Company Loyalty and Employee Engagement Kelly Global Workforce Survey reveals the attitudes and trends of company loyalty and employee engagement in the contact center and customer service sector