Contact Center Expertise
Contact Center Expertise
A continuum of strategic solutions
As your contact center evolves to accommodate shifting market conditions—KellyConnect can deliver a full continuum of flexible, customizable solutions and services specialized to meet your unique businesses needs, along every step of your contact center's strategic path.
Positive impact to your bottom line
Our solutions can drive cost savings to your business—anytime, anywhere. We hire more than 12,000 new call center employees every year. So we know how advances in technology and ongoing demands on customer service today require that your call center operations take on less risk, with greater control, and more flexibility than ever before.
We use proven methodology to source and retain the best agents anywhere in the world. Whatever your immediate goals—no matter how large or small your workforce may be—we can deploy the right mix of people, process, and technology over a full range of contact center disciplines, for a proven solution configured to your environment and needs.
Our expertise at work for you
At Kelly, we believe in relationships, not transactions, and we treat every customer like the only customer. With local offices, we know your market, inside and out. And our exclusive KellyConnect Agents of Excellence training will boost your productivity by developing more highly skilled, targeted agents.
Contact KellyConnect today to learn more about what our contact center solutions can do for you.
Flexible solutions for your contact center workforce
Only KellyConnect can offer a scope of services that spans all contact center disciplines along every step of your call center's strategic path—scalable at any level for real cost reduction, quality, and efficiency. No matter what your challenge, we have a solution.
Partnership for genuine added value
We offer a full spectrum of workforce solutions that deliver sustainable value to the contact centers we serve, including:
- The full complement of standard workforce solutions offered by Kelly
- On-premise or multi-location staffing
- Home-based agent solutions, using your technology platform or ours
- Customized recruiting, selection and on-boarding services
- Job preparation and developmental, soft-skills training
- On-demand technology suite
- Consulting for technology, HR solutions, and strategic workforce planning
- Recruitment Process Outsourcing (RPO)
- Business Process Outsourcing (BPO)
Contact KellyConnect today to see how we can help you accomplish your business goals.